Payments & Return Policy

Payment Methods:

  • Credit Cards (Visa, Mastercard, Discover and Amex)
  • PayPal

Refunds - Unused / New Products:

Brand new / unopened products may be returned for a full refund within 60 days of purchase.

  • Package must be undamaged and unopened.
  • We do not refund shipping charges; shipping cost to return the product to us is the responsibility of the customer.
  • Since we do not keep credit card information on file, refunds for Credit Cards will be issued by a mailed cheque - or you may include a note in with the refund with your credit card info.
  • Payments made by PayPal can be refunded back to your PayPal account.

Refunds - Used Products:

If you are not satisfied with a purchase, you may return your used products within 30 days of purchase.

  • Products must be slightly used – empty bottles will not be refunded.
  • We do not refund shipping charges; shipping cost to return the product to us is the responsibility of the consumer.
  • Refunds for used products will be given to the customer in the form of a Store credit - the money will not be refunded to your credit card or by cheque.

Return Process:

  • Please email us at returns@totalderma.com
  • Wait for an email from us to confirm that the Return is verified; please note that refunds sent to us without prior verification will not be accepted.
  • Package the items well and ship back to us at the following address:

Total Derma

201 Weston Road, Unit G3
Toronto, Ontario
M6N 3P1